At Kirei Home, we aim to make your delivery experience as smooth and straightforward as possible. Please review the following terms and conditions related to shipping and delivery:
Delivery Service Options
- Free Ground Floor Delivery & Placement: Enjoy free doorstep delivery and placement of furniture in rooms of your choice on the ground floor.
- Delivery Beyond the Ground Floor: For homes requiring access to upper floors or deliveries via stairs, a nominal £20 fee applies to ensure efficient and safe service.
Delivery Methods
- Smaller Items: Delivered by our dedicated 1-man van service across mainland Britain.
- Large or Heavy Furniture: Delivered by our trusted courier partner, Proovia, for a professional and careful two-person delivery service.
- Accessories: Some smaller accessories will be delivered by Parcelforce free of charge.
Delivery Fees
- Mainland UK: Heavy or large items will incur a £20 delivery fee automatically applied at checkout.
- Northern Ireland: Deliveries to Northern Ireland incur a £100 shipment fee due to the size and weight of most of our products.
- Republic of Ireland: Please contact us for a quote.
Delivery Timeframes
- We aim to deliver your order within 2 weeks. However, delivery times may vary depending on when our in-house delivery team or courier partner is in your area.
- While we try to accommodate your preferred delivery date, we cannot guarantee specific delivery days.
Pre-Ordered Items
- For pre-ordered items, we aim to dispatch your order within 2 weeks of the stated arrival date on the product page at the time of purchase.
Backorder Items
- If your order includes an item on backorder, please contact us for an updated delivery schedule.
- Important Note: Due to ongoing geo-political issues around the Red Sea, some inventory shipments are delayed. While we aim to fulfil backorders within 8 weeks, delays may extend this timeframe. We will keep you informed of any changes.
Additional Information
- For more information or updates on your order's shipping, please feel free to contact us. We’re here to assist with any queries or special requests.
